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YEAR ROUND & WINTER SEASONAL WORK - $17 to $20/hr WITH PERKS - JOB IN REVELSTOKE BC – GUEST SERVICES – CAN-WEST HOTELS Ltd - o/a RAMADA BY WYNDHAM, Revelstoke BC.

RAMADA BY WYNDHAM REVELSTOKE

RAMADA BY WYNDHAM REVELSTOKE

Mont-Tremblant, Quebec, CA.

FULL TIME

Category

Office and Administrative Support Occupations

Published on 2021-10-27 05:01

YEAR-ROUND & WINTER SEASONAL WORK - $17 to $20/hr WITH PERKS - JOB IN REVELSTOKE BC – GUEST SERVICES – CAN-WEST HOTELS Ltd - o/a RAMADA BY WYNDHAM 

Do you have a desire for a lifestyle where you live, work, and play in the mountains of British Columbia? This job is available in Revelstoke BC Canada. Home to Revelstoke Mountain Resort, Glacier National Park, where you can experience epic adventures, progressive arts and culture, and the charm of small-town British Columbia. A true gateway to a holistic lifestyle.

The Ramada by Wyndham Revelstoke is an independently owned & operated hotel by Can-West Hotels Ltd.

WHAT PERKS CAN YOU EXPECT? 



Extended medical & dental group insurance program 
Work in a dynamic, culturally diverse team from around the globe
Seasonal work experience set in an iconic, unforgettable, and inspiring location 
Fast-paced and active position – get your step counter ready!
Explore your home through our rewards and Community Experience program 
The chance to work in an inclusive culture and make lifelong friends
Opportunities for career growth or future work at our family of hotels & resorts 
Access to one of the world’s most beautiful and iconic National Park and a mountain adventure town. 

RAMADA BY WYNDHAM TEAM VALUES  

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them. 

CULTURE 

At Wyndham Hotels & Resorts, a set of values underpins our distinctive culture, drives our growth, nurtures innovation, and inspires the great experiences we create for team members and the people we serve. 

COUNT ON ME 

Our signature “Count on me” service culture encourages each team member to be responsive, be respectful, and deliver great experiences to our guests, partners, and communities. 

VALUES  

Integrity – Caring – Accountability – Fun – Inclusive – Community 



GUEST SERVICES JOB DESCRIPTION  

HOURS OF WORK  

Our hotel is 24 hour 7 days a week operation with distinct high and low business seasons. High business levels during the summer and winter summer & low season business levels during the spring and fall. We endeavor to accommodate all staff members' work-life balance. We ask that you are available for full-time work during our high season, and you can take opportunities to take time off or work reduced hours during our low season. Consistent & predictable work schedules are our goal; however, you may be required to work morning, evening, and nights shifts.

GUEST SERVICES OVERVIEW 

As the central person of the guest experience, you are the heart of all customer interactions. You help guide your guests with your knowledge of the hotel amenities and our community. You are not just a hotel host; you are a host of our community of Revelstoke. You are a kind, patient, and welcoming person with your guests. Your professionalism, mindful personality is first. 

You curate and balance relationships every day. Helping the workplace become a strong community-orientated team while assisting the General Manager with their duties and reporting. Your role as a supervisor is your next step in your career with us, and we hope that you will grow and expand with us as our companies grow and expand and carry your knowledge to our future teams.

This job description describes this role at a high level, but no document can anticipate every single task, issue, or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the holistic needs of the team and company. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required.

GUEST SERVICES DUTIES 



Greet all guests arriving or departing 
Use all reporting tools to balance and predict hotel occupancy and housekeeping priorities 
Demonstrate a positive attitude and good communication skills to ensure that a high level of customer service is given to each guest 
Ensuring guest satisfaction with prompt and friendly service 
Complete reservations and check in check out with our point-of-sale system
Help guests explore Revelstoke with your breadth of knowledge of local activities, restaurants, and local history
Answer phones, emails and direct guests with accurate information Label, date, and rotate food stock 
Deliver items to guest rooms 
Keep a clean and safe environment 
Help curate our Community Experience program with your supervisor
We encourage you to participate in community volunteering or non-profit board membership 

COHORT & HOTEL DUTIES 



Ensure the security, safety & initiate the emergency procedures of the hotel. 
Conduct daily shift hand-off briefings
Coordinate scheduling & reporting 
Reply to all guest reviews 
Enact brand standards 
Educate and coach team members 
Support housekeeping & breakfast staff 
Coordinate supplies and ordering 
Ensure efficient systems are implemented and reviewed like checklists and staff scheduling 
Curate our Community Experience Program 
Use reporting tools to enhance and suggest operational enhancements 
Have fun at work and help your cohort to be their best selves 
Wear issued uniforms or wear business attire while on shift as directed by company policy 
Seek out learning opportunities and professional development
Represent the workplace with positivity while interacting with our community and on social media 



ABILITIES & QUALIFICATIONS 



Be physically fit and able to lift up to 30lbs 
Ability to stand or walk for long periods of time Ability to work in a fast-paced environment 
Ability to work in a fast-paced environment 
Adaptive work options are available 

YOUR WORK ENVIRONMENT  

You’ll work in the iconic, unforgettable, and inspiring town of Revelstoke. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! You’ll spend your days in a mountain environment near national parks, world-class hiking, skiing destinations, and inspiring arts and culture scene. Our home is filled with trees, lakes, and mountains, rather than buildings, freeways, and smog. Connect with friends around a bonfire instead of through WiFi.

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