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Service Representative

Mcgill University

Mcgill University

Montréal, Québec, CA.

FULL TIME

Category

Office and Administrative Support Occupations

Published on 2022-09-07 06:57

Please refer to the How to Apply for a Job (for External Candidates)job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Hiring Unit: Student Accessibility & Achievement

The Student Accessibility & Achievement provides support services and reasonable accommodations to McGill students of all levels of study with documented disabilities of either a permanent, temporary, or episodic nature. ​They foster an accessible and inclusive university experience for McGill’s diverse student population in collaboration with other Student Services and the wider McGill community through resources and services. 


Position Summary:
Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems.

Major Duties and Responsibilities:

·Maintains, updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.

·Initiates others in unit activities. Follows up as appropriate.

·Prepares documents such as lists and reports.

·Maintains inventory of materials and supplies for unit.

·Uses standard office equipment such as computer and photocopier.


The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities:

Possess an understanding of and sensitivity to the needs of students with disabilities; demonstrated ability to prioritize; ability to work independently while taking some direction. High level of emotional intelligence and well developed interpersonal skill with a proven ability to deal with confidential and/or sensitive situations with tact and diplomacy. Must be customer focused and service oriented, assisting all clients with tact and diplomacy while maintaining a professional manner and appearance at all times. Demonstrated resourcefulness and ability to clearly receive, retain and transmit information with a proven ability to communicate clearly, efficiently, effectively and respectfully with diverse stakeholders. Must be accurate and possess superior attention to detail. Demonstrated ability to provide support for various administrative activities. Proven ability to work autonomously and as a member of a team. Excellent problem solving skills, demonstrated ability to assess and appropriate react in stressful situations. Strong organizational skills with ability to multi-task, prioritize and work under pressure to meet multiple deadlines in a fast-paced, dynamic environment. Proven discretion in dealing with confidential information. Demonstrated ease with technological applications with a proven ability to work in a PC environment using, MS Word, MS Bookings, Sling, Excel and Outlook, Banner (BSA, SIS) and Minerva SR Admin. English, excellent spoken and written skills required. French, spoken and read. 

Additional Information:  Vacation restrictions apply during peak periods. This position is fully-supported by soft funds (government grant).

How to apply:

Internal Candidates :

Current McGill employees must apply via internal postings. These are accessed using the ‘Find Jobs’ report in Workday under the “Careers” application. Please refer to the job aid: Applying at McGill Guide for Internal Candidates

External Candidates:

Applicants who are not current McGill employees must apply via external postings. The website will direct you to create a Workday account. Please note you must use a personal email address when creating this account. Do not use @mail.mcgill.ca or @mcgill.ca email addresses. Applicants must use their legal name when creating an applicant account on Workday. Please refer to the job aid: Applying at McGill Guide for External Candidates

Minimum Education and Experience:

DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies

Hourly Salary:

(MUNACA Level 09F) $22.97 - $31.67

Hours per Week:

33.75 (Full time)

Supervisor:

Tutorial Administrator

Position End Date (If applicable):

2023-04-30

Deadline to Apply:

2022-09-14

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

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