We are a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. We are currently seeking hard working, energetic, professional individuals to work as a Senior Collections Representative.
Responsibilities: Make contact with consumers via the telephone to arrange repayment of past due accounts Ensure each communication with a consumer is professional and always meets our corporate, regulatory and client requirements Locate consumers using online tools, available information and problem solving skills Clearly document the results of all calls Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement. Achieve performance targets and objectives
Requirements: Two years plus collections experience Professional, tactful and empathetic Fluent in English, both verbal and written Excellent communications skills both written and verbal. High level of integrity and ethics. Superior negotiation skills Use logic to solve difficult problems and posses the ability to foresee, react, and offer solutions, probe for hidden information and look beyond single solution answers. Strong computer skills Able to legally work in Canada Pass a criminal background check
What We Offer Competitive salary Commission, contests and bonus plans Paid training Vacation within the first year Great benefits including medical, dental and optical plans Friendly and fun work environment Opportunities for advancement