JOB REQUIREMENTS: Completion of a two-year apprenticeship program in front desk operations or hotel management preferred 1 year of experience as a Hotel Front Desk Clerk Preferred Experience in all aspects of customer service and people management Strong working knowledge of accounting practices and principles Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required Exceptional conflict resolution, negotiation, and objection handling skills Able to effectively communicate both verbally and in writing High level of proficiency with Microsoft and Maestro software packages

APPLICABLE SKILLS:

Excellent customer relations. Must have time-management skills. Adaptable to change and be able to handle multiple priorities under pressure. Eager and focused to exceed guest expectations.