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Front-of-House Managers

The Corporation Of The City Of Markham

The Corporation Of The City Of Markham

Markham, Ontario, CA.



Management Occupations

Published on 2022-08-05 16:44

The City of Markham , an award-winning municipality with more than 353,000 residents, is Canada’s high-tech capital and most diverse community, enjoying a rich heritage, outstanding community planning and services, and a vibrant local economy. Committed to being a model of public service excellence, with a workforce that is representative of the population we serve, we are looking for people who share our values and are champions of innovative practices. Diversity is one of Markham’s strategic priorities, and we strive to develop and maintain an environment that is inclusive and creates a sense of belonging for all.

We are pleased to be named one of Canada's Best Employers for 2022 and the best City employer by Forbes for the second consecutive year. The City of Markham is ranked in the top two for Government Services and 15th among the 300 employers on the list, advancing from 18th place in 2021.

Applications are now being accepted for the House Manager positions at the FLATO Markham Theatre, in the Culture Division of the Development Services Commission. To apply, please submit your cover letter and resume online by September 9, 2022.

Hours of Work: This is a temporary part-time position that would require a minimum availability of up to three shifts per week, and would require flexible availability:daytime and nighttime during weekdays, weekends and some holidays.

Join us and make a lasting difference!


The FLATO Markham Theatre is currently seeking House Managers on a temporary part-time basis. The House Manager is responsible for providing front line guidance and direction to Ushers, Bar and Box office staff thereby helping to facilitate audience enjoyment, comfort and safety during each performance.


Opens and closes theatre for shows Clarifies performance schedule with technicians and client production representatives Briefs all staff on event information, schedule, and positioning, as well as any special instructions Completes administrative duties related to events such as post-show reports, creation and maintenance of signage, and e-mail communications to Theatre staff Ensures lobby and green room is clean and prepared for patrons, and VIPs when applicable Ensures entryways and public areas are safe, clear of ice or snow and not slippery Monitors sales, troubleshoots P.O.S. system as necessary Oversees smooth execution of receptions, house seating, bar service, and usher duties Addresses any issues brought up from patrons according to policies and procedures, to the best of your ability as they arise


Minimum of a High School Diploma is required. College/University education in Theatre is preferred Prior experience in a theatre or in similar fast-paced environment. Experience handling cash Prior experience managing and assigning work to staff and volunteers is required Experience responding appropriately to customer issues Ability to work flexible hours on weekdays, weeknights, and weekends Certified in Standard First Aid with CPR-C Certified Smart Serve Satisfactory Vulnerable Sector Screening letter as determined by the City of Markham Good understanding of safety and evacuation procedures in case of an emergency General knowledge of Microsoft Word, Excel and Outlook is an asset


Service Excellence:  Leads and supports staff in meeting or exceeding service standards when interacting with customers. Change & Innovation:  Effectively implements change and supports and involves staff through change transitions. Teamwork & Relationship Building:  Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships. Communication:  Models active listening and clear communication, and supports staff members in communicating effectively. Accountable Results Oriented:  Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them. Management & Leadership:  Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

The City of Markham has established a mandatory vaccination requirement for staff related to the COVID-19 pandemic. As a result, should you be a successful candidate for a position with the City of Markham you will be required to provide proof of full vaccination upon a conditional offer of employment. Should you require accommodation in accordance with the Human Rights policy with respect to your vaccine status, you will be required to disclose that at the time of conditional offer so that an accommodation can be developed prior to your start date.

We thank all applicants who have applied. However, only those applications selected for an interview will be contacted.

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