Customer Service Representative
Penticton, British Columbia, CA
Published on 2022-01-06T06:57:12.000000Z
Motion LP Customer Service Representative Field/Site ‐ Retail/Customer Service - Penticton, British Columbia, Canada - Full Time Hello, it’s a new day and it’s time to answer the call to elevate your career and make life accessible for all. Protective measures for COVID-19 At Motion, the safety of our employees and our clients is paramount. We’ve implemented several measures to reduce the risk of exposure to COVID-19. These include: Ensuring safe physical distancing at all locations and warehouses. Providing all technicians with full personal protective equipment, including face shields, gowns, masks, and gloves. Screening all clients and employees for COVID-19 symptoms ahead of home visits or onsite entry to prevent contact with those who may have been exposed to COVID-19. Implemented a Vaccination Policy for all employees. Disinfecting all locations and warehouses regularly and thoroughly. Continuous monitoring of the on-going situation and updating policies as needed. Our purpose is to make life accessible Our compassion and knowledge sets us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all. Our role is to care As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration and respect. If you want to help our clients experience their most vibrant lives while growing your own career in a nurturing, learning-focused and supportive environment - you will love being part of Motion. Who we need Right now we are adding a Customer Service Representative to our team in Penticton. We are looking to hire an individual who shares our dedication to enriching lives matched with a passion for efficiency, process and delivering an awesome client experience. Who you are We are looking for an empathetic, detail-oriented, problem solver to join our Penticton team. Someone who is passionate about healthcare, customer service and making a tangible impact on our community every day. This is an opportunity for a multi-tasker in the truest sense, someone who thrives on juggling multiple projects, demands and timelines all at once - and doesn’t get overwhelmed doing so. You easily prioritize, assess and act on roadblocks to deliver solutions. You are dedicated to helping our clients live their most vibrant lives. What you will do The Motion customer experience. Our Customer Service Representatives (CSR) provide customer service support to the organization by assisting clients in-store and over the phone. This includes retail sales, phone support, quote and order entry along with analyzing and verifying the accuracy of order or request information in a timely manner. You will initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. You will also be responsible for providing clerical and administrative support in order to ensure efficiency and effectiveness within the Penticton location. Make a difference. Supporting the store location, you will show your shining abilities with the following: answering phones and responding to client inquiries or directing clients to appropriate department; front store showroom sales; preparing stock replenishment requests; purchasing; quote preparation; order entry; provide back up support to service coordinator & sales as required; product merchandising; general upkeep and tidiness of retail store and work area; preparing store for professional and community-based events in-store; perform other duties and responsibilities as requested by the manager. What you bring Education and experience. You have 1+ years administrative and/or customer service experience in a fast-paced office environment or in a customer-facing role. You have worked in the healthcare or related field and have an understanding of the industry. Experience with medical equipment is an asset. Communication. You have experience working in customer-facing roles and know how to work with customers to find the best solutions to fit their needs. You love building relationships with people and fostering those relationships. You have exceptional communication skills, both written and verbal, and can explain your ideas and thoughts in a variety of ways to get your point across. You are comfortable communicating on the phone, by email or in person - sometimes all at once. Flexibility and organization. You are an expert at juggling multiple projects, stakeholders and deadlines all while keeping your cool. You can prioritize, manage and organize a myriad of tasks as they come up throughout the day, be it from clients or other team members. You can easily change your course of action to address changing needs and requirements while still delivering on deadlines. Empathy and respect. To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client’s needs and circumstances. You can navigate any situation in a friendly, professional and compassionate manner. Technical Skills. You are proficient in Microsoft Office Suite and comfortable working on a computer, navigating various software and databases. Additional must-have requirements . You have a clean criminal background check and are bondable. Why join? We are Motion At Motion, we’ve undergone a recent transformation and we think that’s exciting. With a strong reputation as experts in our field, we’re turning inwards to foster a culture of belonging, giving and strength. Joining us now is a chance to be part of that momentum; a chance to make an impact in people’s lives and help create a company environment you believe in. Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here. Motion - Golden Mobility & Rehab is an equal opportunity employer. We are committed to providing reasonable accommodations, if required and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.