Customer Service Representative - pt Health Trafalgar Physiotherapy
Location: Oakville, ON
The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Customer Service Representative is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.
We are currently hiring for a part-time Customer Service Representativ e to support our pt Health Trafalgar Physiotherapy clinic.
Primary Responsibilities Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information Coordinate scheduling of patient appointments and maintain the patient’s medical record Collect payment at time of service Track coverage for all funding streams to ensure approval Complete data entry and billing Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes Provide administrative support to the Care Coordinator Manager and Clinic Director
Qualifications & Core Competencies: High School Diploma, G.E.D. or equivalent Excellent customer service skills and telephone etiquette High degree of organizational skills and ability to prioritize and multi-task Excellent communication (verbal/written) and interpersonal skills Strong computer and data entry skills Flexible and adaptable to change Experience in a Physiotherapy clinic an asset
We have gone above and beyond to ensure the safety of our patients and employees with PPE provided, the spacing of patients, screening, and more. Extensive safety protocols and procedures have been put into place and are mandatory.
pt Health welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
pt Health promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.