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Customer Service Representative

Oakville, Ontario, CA

Company: Lifemark

Category: Office and Administrative Support Occupations

Published on 2022-03-24 12:58

Customer Service Representative - pt Health Trafalgar Physiotherapy

Permanent Part-Time

Location: Oakville, ON

The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Customer Service Representative is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

We are currently hiring for a part-time Customer Service Representativ e to support our pt Health Trafalgar Physiotherapy clinic.

Primary Responsibilities 

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan  Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information Coordinate scheduling of patient appointments and maintain the patient’s medical record Collect payment at time of service  Track coverage for all funding streams to ensure approval Complete data entry and billing  Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes  Provide administrative support to the Care Coordinator Manager and Clinic Director 

Qualifications & Core Competencies: 

High School Diploma, G.E.D. or equivalent  Excellent customer service skills and telephone etiquette High degree of organizational skills and ability to prioritize and multi-task Excellent communication (verbal/written) and interpersonal skills  Strong computer and data entry skills  Flexible and adaptable to change  Experience in a Physiotherapy clinic an asset 

We have gone above and beyond to ensure the safety of our patients and employees with PPE provided, the spacing of patients, screening, and more. Extensive safety protocols and procedures have been put into place and are mandatory.

pt Health welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

pt Health promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.