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Concierge Advisor - (Bilingual - English/French Speaking)

Aritzia

Aritzia

Toronto, Ontario, CA.

FULL TIME

Category

Community and Social Service Occupations

Published on 2022-09-03 03:01

THE TEAM

The mission of the Concierge D epartment is to delight clients by going above and beyond to resolve their inquiries within reason and deliver exceptional sales and solution expertise.

THE OPPORTUNITY

As a member of the Concierge Division, you will be part of the team responsible for providing exceptional experiences for clients who contact Concierge by resolving their inquiries and delivering selling and solving expertise. As the Concierge Advisor, you will deliver world-class sales, solution and service excellence to exceed client expectations and maximize value in every interaction. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Concierge to continued growth and development with Aritzia.

THE ROLE

As the Concierge Advisor , you will:

  • Develop and manage strong customer relationships through outstanding and consistent customer experiences
  • Solve problems to ensure our customers are happy
  • Become an expert in Aritzia's products and services



THE QUALIFICATIONS

The Concierge Advisor has:

  • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
  • The skills that are an asset to perform in the role and the appetite to continuously learn and develop oneself
  • A strong ability to communicate effectively (written and verbal) in English and French
  • A commitment to quality and investing in results that add value to the business
  • A sense of urgency and ability to prioritize important work
  • An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences



THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

  • Employee Assistance Program - 24/7 support, resources, and information available to you and your family
  • Set Your Schedule - Provide your availability and indicate your preferred working hours (some restrictions apply)
  • Aspirational Workspace - Every detail is considered to connect to the energy of the culture
  • Dog Friendly Office - Bring your best friend to work
  • Amenities - Facilities include private parent's room, bike storage rooms, and shower facilities with complimentary conveniences
  • Competitive Pay Packages - A commitment to performance based pay increases and career progression
  • Product Discount - Our famous product discount, online and in store
  • Health Benefits - Comprehensive health, vision and dental packages for eligible employees
  • Extras - A multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos, on-site medical care and more
  • Health & Safety - Industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols, and cleaning supplies



ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

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