TELUS International

Cloud System Administrator/Technical Support Specialist

Longueuil, Quebec, CA

Company: TELUS International


Published on 2021-12-06T10:59:40.000000Z

Be a part of a transformational journey with innovative talent and leading edge technologies.Join our teamGoogle Cloud technology is the future, empowering millions of organizations and businesses tolead, innovate and grow.If you are passionate about working with this leading edge technology while providing premiertechnical customer support, consider this superb opportunity at TELUS.Here’s the impact you’ll make and what we’ll accomplish togetherWe are looking for a Cloud System Administrator/Technical Support Specialist who will provideexcellent technical customer service support for Google Cloud Platform products and solutionsincluding Google Compute Engine and related services. Working in a blended call centerenvironment, you will provide real time technical assistance and developer support over thephone and via online communications based on client requirements as part of a global 24x7support organization. This role will also partner with engineers and product managers toimprove the product and make our customers successful.Here's how● Provide technical support to customers using Google Cloud Platform products, solutionsand application program interfaces (APIs)● Identify and document product bugs and feature requests and work alongside internalsupport teams as well as customers to implement effective solutions● Identify and reproduce production impacting issues and coordinate fixes forcustomers● Work closely with internal support teams to improve Google Cloud Platform products ata senior level● Provide assistance and mentorship to users through public forums, third party andGoogle-ownedYou’re the missing piece of the puzzleMust have:● Strong understanding of Linux system & Windows server administration● Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)● Demonstrate comprehensive troubleshooting tactics● Resourcefulness and strong research skills● Must have proficient Oral and Written English language and good communication skills.● Understanding and identify issues from reading product logs such as audit, systemand error logs● Ability to quickly learn and explain new complex technologies and subjects.● Comfortable working in a CLI environment● Build, run and manage containers● Information security best practices● Punctuality● 24/7 availabilityGreat to have:● College diploma in Computer Science or 2 years of equivalent experience● Relevant certification (ACE, Security Eng, Prof. Cloud Architect)● Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)● Experience troubleshooting Linux & Windows server performance (CPU, memory, I/O)and familiarity with common troubleshooting tools (vmstat, iostat, lsof, strace, etc.)● Familiarity with Monitoring & Security tools● Experience with automation scripting● Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)● Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)● Familiarity with SQL (any dialect)Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leadingtelecommunications companies in Canada. Our competitive consumer offerings includewireline, wireless, internet and Optik TV™. We also deliver a compelling range of products andservices for small, medium and large businesses; and have carved out a leadership position inthe health, energy, finance and public sector markets with innovative industry specific solutions.Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, atTELUS, your unique contribution and talents will be valued and respected. Because the morediverse perspectives we have the more likely we are to crack the code on what our customerswant and our communities need.Do you share our passion?At TELUS, you create future friendly® possibilities.At TELUS, we are committed to diversity and equitable access to employment opportunitiesbased on ability

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