Cloud Big Data Applications Support – Hiring Immediately!
Montreal, Quebec, CA
Company: TELUS International
Published on 2021-12-06T10:59:40.000000Z
Be a part of a transformational journey with innovative talent and leading edge technologies.Join our teamGoogle Cloud technology is an industry leader in empowering millions of organizations andbusinesses to lead, innovate and grow. If you are interested in working with this leading edgetechnology while providing best in class technical customer support, consider this greatopportunity at TELUS.Here’s the impact you’ll make and what we’ll accomplish togetherAs a Big Data Applications Support Specialist within the TELUS Google Cloud team, your role willbe to provide excellent technical customer service support for Google Cloud Platform productsand solutions including Big Data related applications. Working in a blended call centerenvironment, you will provide real time technical assistance over the phone and via onlinecommunications based on client requirements as part of a global 24x7 support organization. Thisrole will also work closely with engineers and product managers to improve the product andmake our customers successful.Here's how● Provide technical and developer support to customers using Google Cloud Platformproducts, solutions and APIs● Identify and document product bugs and feature requests and work with internalsupport teams and customers to implement effective solutions● Reproduce customer issues in order to efficiently provide a holistic fix● Work closely with internal support teams to improve Google Cloud Platform products ata senior level● Provide assistance and guidance to users through public forums (third party andGoogle-owned)You’re the missing piece of the puzzleMust have:● Firm understanding of a programming language (Java Python preferred)● Demonstrate comprehensive troubleshooting tactics● Ability to quickly learn and explain new complex technologies and subjects.● Resourcefulness and strong research skills● Significant abilities in reading, understanding and writing code samples to replicatecustomer issues, as well as reading and understanding logs and stack traces● Must have proficient Oral and Written English language and good communication skills.● Familiar with the Network Protocol Stack (TCP, IP, HTTP(S), etc.)● Familiar with terms and concepts used in Computer Science (API, schema, datastructures, prototyping, natural language processing, etc.)● Punctuality● 24/7 availabilityGreat-to-have● Experience with PaaS, SaaS, and IaaS technologies● Experience in technical support: familiarity with case prioritization, SLA compliance, andquality● Experience in deploying and managing distributed systems and clusters (Kubernetes)● Familiarity with modern API technologies (OAuth, HTTP RPCs, REST, HTTP responsecodes)● Knowledge of SQL (any dialect)● Customer Service ExperienceExperience with PaaS, and IaaS technologies● Experience in technical support: familiarity with case prioritization, SLA compliance, andquality● Experience in deploying and managing distributed systems and clusters● Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)● Strong knowledge of SQL (any dialect)● Customer Service ExperiencePreferred Qualifications:● College diploma in Computer Science or 2 years equivalent knowledge / experience● Firm understanding of specific programming languages: Java, Python, Node.js, Go● Experience with distributed data stores (HBase, Cassandra, Riak, Amazon Dynamo DB,etc.) and distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub,Amazon Kinesis, etc.)● Familiarity with parallel/distributed computing (Apache Beam, MapReduce, Hadoop,Spark, Google Dataflow, Google Dataproc, etc.)● Experience with Big Data architectures and technologies (Google Data Fusion, CDAP,Google Dataprep, Trifacta, Google BigQuery, Google Composer, Apache Airflow, etc.)● Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basicunderstanding of training, testing, and evaluating ML models.Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leadingtelecommunications companies in Canada. Our competitive consumer offerings includewireline, wireless, internet and Optik TV™. We also deliver a compelling range of products andservices for small, medium and large businesses; and have carved out a leadership position inthe health, energy, finance and public sector markets with innovative industry specific solutions.Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, atTELUS, your unique contribution and talents will be valued and respected. Because the morediverse perspectives we have the more likely we are to crack the code on what our customerswant and our communities need.Do you share our passion?At TELUS, you create future friendly® possibilities.At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability