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North of Superior Counselling Programs  NOSP

Clinical Services Manager

Marathon, Ontario, CA

Company: North of Superior Counselling Programs NOSP

Category: Management Occupations

Published on 2022-02-23 03:10

Now is your chance to experience all that Northern Ontario has to offer. It’s an absolute dream for those who love the outdoors…fishing, hiking, swimming, hunting, skiing, snowshoeing, snowmobiling…and then there is the amazing sunsets, magical waterfalls and wildlife…and so much more…


To live amongst such beautiful surroundings is an incredible opportunity. To do so, while also making a difference in the lives of individuals, families and communities, goes beyond incredible and truly is the ultimate opportunity.


Consider joining the North of Superior Counselling Programs (NOSP) team. NOSP provides mental health and addiction services, across the life span, for individuals living across the District of Thunder Bay. NOSP has seven (7) regional offices, spread across 62,000 square kilometres of beautiful North Western Ontario. Counsellors are compensated based on a combination of education, skills and experience. NOSP also offers an extremely competitive benefit package, including participation in the HOOPP pension plan, health and dental benefits (employer paid), paid sick-time and a generous vacation and paid time package to support your re-energizing and/or personal travel plans. Financial assistance with relocation is available.

Position Available: NU2022-01



The Clinical Services Manager (CSM) is an active contributing member of the Leadership Team of North of Superior Counselling Programs (NOSP) and reports directly to the Executive Director. The CSM provides direction, supervision and leadership for inter-disciplinary staff across the agency, with the goal of supporting staff for success within their respective roles. The CSM has the additional responsibility of participating in and taking an active role in program planning, management and evaluation and engaging in cross-sectoral and broader community relationships/partnerships with the goal of facilitating the delivery of efficient, evidence-based and quality programs and services for individuals, families and communities across the District of Thunder Bay. In doing so, the CSM is expected to work in alignment with NOSP funding agreements and agency policy and procedure and within a Recovery Framework.


This CSM position is required to work out of the Marathon NOSP site and will be responsible primarily for the management of programs and services that fall within the Adult Mental Health and Addiction portfolio and, additionally, will be the site and regional lead for both of the Marathon and Manitouwadge NOSP sites and communities.


Job Duties and Responsibilities:


Management and Administrative Responsibilities:


  • Participate as a collaborative member of the Leadership Team in program planning, management and evaluation, ensuring programs are developed, rolled out, delivered and managed in alignment with agency funding agreements, in keeping with evidence-based practice, utilizing a LEAN framework and within a Recovery framework.
  • Support and manage programs and partnerships in alignment with agency accountabilities, including funding contracts, Memorandums of Understanding (MOUs), Project Charters, etc.
  • Represent NOSP on community Committees and Networks and participate in various community initiatives as assigned by the Executive Director and/or agreed upon by the Leadership Team.
  • Gain and maintain an understanding of presenting issues within the community for which this position is site and regional lead, and the presenting issues as they influence the programs and services delivered across the District by NOSP, and communicate and strategize around the same to the Leadership Team in an ongoing manner.
  • In collaboration with the Executive Director and broader Leadership Team, respond to compliments, concerns and complaints from the community.
  • Respond to and document in a timely manner, serious occurrences, imminent risk concerns and in-house incidents and forward the same to the Executive Director.
  • Monitor, collect, analyse and submit data, bringing forward concerns, opportunities and/or recommendations, resulting from the same, to the Leadership Team.
  • Participate in the development of an annual, individualized work plan, supporting NOSP’s annual operating plan which, in turn, supports NOSP’s strategic plan.
  • Develop a District-wide travel schedule, collaboratively with the Leadership Team, to ensure personal presence across all sites on a routinely scheduled basis.
  • Manage after-hour on-call responsibilities, on a rotating basis with membership of the Leadership Team, supporting EASE staff and volunteers working/volunteering evenings and weekends.
  • Be available via cell phone, one hour prior to start of agency opening and until agency close, to address any issues arising around shift coverage/absences, programs and services, etc.
  • See additional administrative responsibilities as detailed in the complete posting found on


Clinical Responsibilities:


  • Provide the necessary leadership to support staff for success within their roles.
  • Facilitate regularly scheduled 1-1 Supervision/Clinical Supervision meetings with direct reports.
  • Lead the formal performance enhancement process for individual staff.
  • Facilitate regular file audits in keeping with NOSP policy and with the view of supporting clinical practice and achievement of clinical excellence and compliance with recognized standards.
  • Facilitate regularly scheduled team and/or program meetings, etc., ensuring that staff are informed and current around agency and program changes, performance expectations and other agenda items intended to support staff within their roles.
  • Support staff in the understanding of and delivery of evidence-based practice within their specific roles.
  • See additional clinical responsibilities as detailed in the complete posting found on
  • See additional clinical responsibilities as detailed in the complete posting found on

 Occupational Health and Safety: 


·      Follow, and manage for compliance, all NOSP policies and procedures to ensure personal safety and safety of others.

·      Maintain up-to-date knowledge of the OHSA, legislative changes and updates as they relate to OHS and NOSP’s Risk Management Plan.

·      Following the principles of the Internal Responsibility System (IRS), respond to reports of any observed health and safety risks and/or report the same to the Executive Director.

·      Participate as a Management lead in NOSP’s OHS Committee and/or support roll-out of Committee recommendations across the agency if not an active member of the Committee.


Additional duties as required to support the effective operation of NOSP and related delivery of services to individuals and families across the District of Thunder Bay.




·      Membership in a Regulated Profession consistent with a baccalaureate level of post-secondary education or greater; Social Worker (BSW/MSW with RSW); RN (CPMHN(C)); MA Counselling Psychology or equivalent (CRPO); in good standing.

·      A preference of at least five (5) years’ experience working in a mental health and/or addiction agency which provides clinical interventions for individuals and families. 

·      A preference of at least three (3) years in a team lead, management or alternative leadership role.

·      Knowledge of and experience working within a unionized environment.

·      Experience in evidence-based program development, management and evaluation.

·      Knowledge of and experience delivering and/or managing for evidence-based practice/clinical practice as it relates to mental health across the lifespan.

·      Sound clinical acumen.

·      Clear understanding of scope of practice as it relates to the positions being supervised and in keeping with the applicable Regulatory College.

·      Understanding of issues facing individuals and families living across the rural District of Thunder Bay.

·      An understanding of the Personal Health Information Protection Act (PHIPA) and the ability to effectively apply privacy practices within the clinical setting and within a rural living context.

·      Working knowledge of the DSM V.

·      Familiarity with and/or training in CBT, DBT, Trauma Informed Care and/or Mindfulness Practice.

·      Familiarity with the GAIN Q3 is considered an asset. 

·      Applied Suicide Intervention Skills Training (ASIST) is considered an asset.

·      LEAN/LEAN Six Sigma training is considered an asset.

·      Extremely organized and able to multi-task several competing priorities at any given time.

·      Demonstrated ability to work both independently and collaboratively. 

·      Advanced skills in oral and written communication.

·      Working knowledge of Microsoft Office Suite and confidence in utilizing other clinical databases and/or platforms (e.g., EMHWare, DATIS, CATALYST, etc.).

·      A valid Ontario Driver's Licence and the use of a privately-owned vehicle and appropriate insurance coverage. 

·      Ability to travel across the District of Thunder Bay and/or out-of-District communities, as required.

·      Ability to participate in an after-hours on-call rotation, evenings and weekends.

·      Ability to speak French is considered an asset.

·      This position may require working flexible hours contingent upon site, program, agency or community need.



Interested applicants should submit a cover letter and current resume to the attention of Bobby Jo Smith, Executive Director, via, referencing the Posting No. found at the top of this posting. This position will remain posted until filled.


***This is an equal opportunity position***

In order to ensure equal opportunity during the recruitment and selection process, NOSP provides accommodations for applicants with disabilities upon request.