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Bookstore Clerk

North Island College

North Island College

Courtenay, British Columbia, CA.



Sales and Related Occupations

Published on 2022-08-05 17:10

Position Summary

Reporting to the Manager, Purchasing, Print and Retail Services, the incumbent will work in the Bookstore following set hours of work and may support other departmental areas on assignments connected to the purchase and distribution of books and bookstore products to all locations

NIC’s bookstore clerks facilitate the day-to-day operation of the College bookstores. They perform cashier functions for all sales transactions; prepare and place requests for additional inventory or special orders with the PPRS Centre, process and monitor sales to student, department and other accounts; employ effective merchandising practices for store displays; and ensure safety and security measures are adhered to in the stores.

As required NIC bookstore clerks assist with purchasing and sales in the NIC bookstores, providing clerical duties associated with the purchase of required learning materials and general merchandise for North Island College. Accurate and effective use of WinPRISM inventory control system.

Services provided to the NIC community and to the general public include, but are not limited to:
assistance to students and instructors in identifying required textbooks and other learning materials; sales of those materials, pro-active preparation of all inventory requirements in the bookstore at all times and assists with ordering, sales and all merchandise in the bookstore shop as required.

Support staff work in collaboration with all colleagues in other NIC stores and staff in the PPRS Centre to ensure the provision of exemplary levels of service and to help create and sustain a campus stores environment that contributes positively to the achievement of NIC’s Vision, Mission and Values. The Purchasing, Print and Retail team incorporates and practice NIC Values in all its endeavors. Position Competencies
Job Knowledge; Judgment; Teamwork; Planning & Organization; Customer Service Excellence; Communication & Interpersonal Skills Duties & Responsibilities 1. Receive, check, and store or otherwise display text and non-text merchandise as shipped by the PPRS Centre.
2. Convey information to faculty, staff, students and other customers regarding the availability and pricing of required or recommended course materials, the status of backorders, and PPRS policies and procedures in relation to the identification and sale of required resources.
3. Maintain current pricing on shelve signage and/ or merchandise tags.
4. Monitor in-store inventory levels and place requests for additional inventory with IMC, inform IMC when demand dissipates for existing products or services, and request inventory adjustments when necessary.
5. Process all sales and returns transactions, including the collection of monies, making change, verifying cheques, processing debit and credit card payments; verifying voids; and facilitating refunds, exchanges or buybacks in accordance with established policies or procedures.
6. Prepare daily cash reconciliations and deposits, and perform other daily or monthly reporting functions involving bookstore records and accounts, including preparation and processing of internal or external transfers or invoices as required.
7. Maintain familiarity with all bookstore products and services, and assist in the identification, promotion and merchandising of new products or services.
8. Conduct physical inventory counts in accordance with established practices, including verifications as necessary.
9. Maintain general cleanliness and orderliness of store furnishings and fixtures.
10. Provide orientation and instructions to temporary bookstore staff concerning the functions they assist with during peak periods.
11. Perform other related duties as assigned by the Manager. Required Education & Experience 1. Completion of 1 year post secondary education, including or augmented with basic bookkeeping, word processing, spreadsheet and database courses.
2. Minimum one-year experience in an office or retail environment; preferably in a sales capacity in a campus or other bookstore operation.
3. Experience with WinPRISM/WinPOS campus bookstore or other inventory control and point-of-sale systems is desirable. Required Knowledge Skills & Abilities 1. Capacity to locate, gather and organize information using appropriate technology and information systems, including database, spreadsheet and communication software applications.
2. Excellent interpersonal, communication and customer service skills.
3. Demonstrated capacity to manage time and deal with stressful situations constructively.
4. Ability to work both independently and as a team player.

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