Senior Product Designer Technical Services and Engineering
Halifax, Nova Scotia, Canada
Company: ViiV Healthcare
Category: Arts, Design, Entertainment, Sports, and Media Occupations
Published on 2021-09-26 16:38:08
At GSK, we're a company with a special purpose, to help people do more feel better and live longer. Realising our purpose starts with us. When we feel at our best, we perform at our best.
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Together we build an environment where we can all thrive and focus on what matters most to each of us. It is only through the energy, dedication, drive and passion of all of us that we can be the very best for GSK, and importantly, for our patients and consumers.
Global Industrial Operation (GIO) Tech strive to deliver products and services to our GIO customers that meet the needs of the business whilst being intuitive, efficient, effective and satisfying to use. We require a skilled Product Designer with experience in business- and user-centered analysis, and an appreciation for design and process improvement, to join our Product Team. They will help deliver better user experiences and business processes within our application portfolio, finding opportunities to improve systems and processes whilst advocating a user-centred focus within Agile ways of working. Focus will be on Technical Services & Engineering*.
As Senior Product Designer you will be responsible for:Optimizing the delivery of business value through business partnering, process improvement, user research and user-centered design. Performing user research through qualitative inquiry, quantitative data analysis and user testing within the customer base of this product area. Obtaining a proven understanding of the business domain and processes within a product area, capturing user goals, needs and expectations and translating these into personas, journeys and user stories that drive towards improvements. Driving process optimization through process modelling and service design, taking into consideration the product strategy and system and data landscapes. Driving experience design activities to improve user interfaces and task flows through wireframing, prototyping and idealization workshops. Working closely with the Product Owner and other members of the product team, with a clear focus on delivering value quickly while helping to steer the product area towards business- and user-centered improvements. Engaging with the GIO Tech UX & Design Team to support the maturity of UX and Design across GIO Tech, specifically working with other UX practitioners and sharing experiences. Partnering with the business area to understand their challenges and needs, whilst working to manage system and process changes within these user groups, helping ensure smooth deployments and satisfied customers. Keeping up with internal and external trends in your product area, including mobile, wearable and social media.
Functional domain focus (*) for the Product Designer role covers:Equipment validation Equipment calibration Data analytics for TS&E Maintenance Spare parts Project & Portfolio management
We are looking for professionals with these required skills to achieve our goals:Master’s Degree - Technical Degree eg Engineering, Business Engineering, Information Technology. 5 years’ experience in working in an IT product related industry, with experience in IT software analysis, design and delivery, with awareness of the Ux space, particularly areas of user research, experience design and service design.
If you have the following characteristics, it would be a plus:Post-Master or Master after Master Degree - Technical Degree eg Engineering, Business Engineering, Information Technology Past experience in batch industries with process automation, process control systems and MES integration
Our values and expectations are at the heart of everything we do and form an important part of our culture.
These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Benefits:Career at one of the leading global healthcare companies Contract of employment Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit) Life insurance and pension plan Private medical package Sports cards (Multisport) Possibilities of development within the role and company’s structure Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities) Supportive community and integration events Modern office with creative rooms, fresh fruits everyday. Free car and bike parking, locker rooms and showers
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