Nova Scotia Health Authority is the largest provider of health services in Nova Scotia. We are over 22,000 employees who provide health care and support services in hospitals, health centres and community-based programs throughout Nova Scotia.
Nova Scotia Health Authority provides health services to Nova Scotians and some specialized services to Maritimers and Atlantic Canadians. We operate hospitals, health centres and community-based programs across the province. Our team of health professionals includes employees, doctors, researchers, learners and volunteers that provide the health care or services you may need. This is accomplished across four geographic management zones which are responsible for the operation of acute care health centres and the provision of a variety of inpatient, outpatient services including academic, tertiary, quaternary care and community based programs and services including continuing care, primary health care, public health, and mental health and addictions.
Nova Scotia Health is leading a virtual healthcare platform to support the health and health care of Nova Scotians.
Reporting to the Health Services Manager, the Secretary II fulfills a crucial role as the link between doctor/clinician and patient. The secretary’s ability to successfully complete a complex array of administrative and technical tasks relating to the job is critical to providing a high standard of care to our patient population.
In this role the secretary is responsible for:
•Responding to patient inquiries face to face and on the telephone.
•Identifying patient needs at first point of contact and directing them to services as appropriate.
•Assisting patients with the completion of forms and other documents.
•Scheduling and management appointments including office appointments, procedures, group appointments, multi-provider appointments and specialist clinic appointments.
•Using internal messaging, report generating and task management tools with in electronic patients record.
•Document management including prioritization of documents for review, preparation of chart copies, faxing, uploading of documents to patient health record, verifying documents and disposition of records.
•Performing all aspects of physician billing including; provincial billing (MSI), third party billing, group billing, non-insured services billing, creating and modify billing bundles and generating billing reports.
•Ordering and distributing medical and office supplies and other equipment, as required.
•Providing clerical support (e.g. agendas and minutes, organizing meetings) for the team as required.
•Participate in quality improvement and patient safety initiatives.
•Perform other duties as assigned to ensure the efficient and effective operation of the department.
•Successful completion of a medical office administration program required
•Minimum of one (1) year experience in office administration required
•One (1) to two (2) years experience in MSI billing processes preferred
•Extensive experience in electronic communication (including but not limited to) Microsoft Word, Access and Outlook required
•Demonstrated competence in verbal and written communication and public relations skills required
•Experience with electronic patient records such as (but not limited to) MedAccess preferred
•Experience working in a multi-disciplinary, multi-doctor family practice medical office preferred
•Knowledge of medical terminology and Dictaphone transcription preferred
•An equivalent combination of experience and training may be considered
•Previous work attendance may be considered
•Reliable transportation is required for work assignment
•Competencies in other languages an asset, French preferred
PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Hours of Work
$21.7303 - $24.3130 hourly
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. Typically interviews are held within three to four weeks of the closing date.
Successful external applicants will be required to submit the below documents and assume any associated costs as a condition of employment. Additional documentation such as banking & proof of identity will be included in your offer letter.
Hiring Process will depend on the timeliness of delivering the above. This is a Admin Professionals bargaining unit - CUPE position. Preference is given to bargaining unit employees for unionized positions. Nova Scotia Health Authority is proud to provide a smoke free and scent free environment.