Member Service Associate – Programs

Bowmanville, Ontario, ca
Company: University of Toronto
Category: Customer Service
Published on 2021-05-06 22:56:07

Position: Member Service Associate – Programs

Regular Part Time (up to an average of between thirty-two (32) and sixty

(60) hours over a two (2) week period) Location:

System-wide involving work at all

branches Salary Range: $21.69 – $25.25 per hour (2019 Rate)

Date Posted: February 19, 2019

Closing Date: March 4, 2019

Located less than 50 kilometers east of Toronto, along 25 miles of Lake Ontario’s northern

shoreline, Clarington is a large community of individual centres which include Bowmanville,

Courtice, Newcastle Village and Orono, as well as more than a dozen small villages and hamlets. It

is the largest municipality of the Region of Durham, covering an area of 608 sq. km. (222 sq miles). Clarington is one of the fastest growing communities in Ontario with a current population

of close to 90,000. For more information about the Clarington Public Library visit our website at

Position Summary:

This position is responsible for delivering excellence in public service to all library members

through the provision of charging and discharging physical materials, registering new members,

conducting cash transactions, reader’s advisory, technology support, delivery of programs and group

visits, completion of interlibrary loans, processing of physical materials, etc. The successful applicant is expected to be available to work any shift (day, evening and weekend) of the

Clarington Public Library hours of operation at any branch location of the Clarington Public

Library system.

Position Responsibilities:

These responsibilities indicate the general nature and level of work expected. It is not designed

to cover or contain a comprehensive listing of activities, duties or responsibilities required by

the incumbent. The incumbent may be asked to perform other duties as required and as the nature of

library services and the work environment changes.

  • Contributes to providing a welcoming environment for Library members and delivers excellent
  • customer service

  • Delivers Library programs/class/group/outreach visits to members of all ages which focus may
  • include: early literacy development, STEAM integration, digital literacy, and/or continuing


  • Facilitates information and knowledge discovery through the provision of Library resources;
  • including computer hardware, the Library catalogue, physical materials, and online resources

  • Assists in digital literacy training to the public through use of Library technology resources
  • Performs circulation duties that include, but are not limited to: registering library members,
  • checking library materials in and out, registering members for library programs, accurately

    completing fiscal transactions, processing materials for courier, shelving materials, shelf

    reading, updating the catalogue, transferring items in floating collections, etc.

  • Maintains the visual standards of the Library, including the planning and implementation of
  • displays, promotions, shelving material, shelf reading, and weeding

  • Act as in-charge person as required
  • Completes research/statistical compilation and report writing as required
  • Comply with all procedures and requirements of the Occupational Health and Safety Act, Library
  • Safety Policies and other applicable legislation or regulations


  •  Completion of an accredited Library Technician diploma program with one year of related work
  • experience or an equivalent combination of education and experience to the satisfaction of the

    Library CEO

  •  Demonstrated working knowledge of technological applications including Internet, electronic
  • databases, social media, standard office computing software

  •  Demonstrated knowledge of public library resources and how to search for information
  •  Excellent interpersonal, communication, and presentation skills
  •  Strong customer service orientation and experience
  •  Ability to balance effectively multiple responsibilities and priorities
  •  Ability to work independently and collaboratively in a rapidly changing environment.
  •  Valid Ontario Motor Vehicle Operator’s License and the use of a motor vehicle
  •  A satisfactory, current (within last 90 days), Criminal Records Check (CPIC) with Vulnerable
  • Sector Screening, from a Canadian Police Information Centre is required prior to commencing


  •  Demonstrated knowledge in early childhood education considered an asset
  • Interested applicants:

    Apply in writing, quoting file number 2019-01AF to: Nancy Sandercock, Manager of Human Resources

    Clarington Public Library, 163 Church Street, Bowmanville, ON L1C 1T7

    Telephone: 905-623-7322, Ext. 2704

    Fax: 905-623-8608

    We thank all applicants for their interest; however only those under consideration will be contacted.

    Personal information is collected under the authority of the Ontario Public Libraries Act for the

    purpose of job selection.

    The Clarington Public Library is pleased to accommodate individual needs in accordance with the

    Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If

    you require accommodation at any time throughout the recruitment process please contact

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