Manufacturing Service Customer Coordinator

Burlington, Ontario, ca
Company: L3Harris
Category: Office and Administrative Support Occupations
Published on 2021-07-30 14:37:18

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $18 billion in annual revenue and 48,000 employees, with customers in more than 100 countries.

Essential Responsibilities

  • Manage the customer service event for a manufactured product (on-site or at a service provider) from triage through to return to service.
  • Ensure customer satisfaction by responding to support requirements / requests in timely manner
  • Communicate with customers regarding repair, upgrade and warranty policies.
  • Track internal progress of a customer service event.
  • Ensure successful completion and return of customer products and/or systems to the contracted requirements.
  • Communicate to end customers effectively and clearly, on a regular and appropriate basis the status of the Repair actions / activities including issues impacting delivery as promised and/or contracted.
  • Coordinate customer RMA (Returned Material Authorization) and the creation of Sales and Service orders.
  • Coordinate P.O. requirements from customers and WESCAM.
  • Review customer documentation and liaise as required to collect missing information.
  • Provide quotes to customers as required for work to be performed based on Service Provider estimates.
  • Identify customer priorities for On-Site and Service Center repairs to aid in repair scheduling.
  • Participate in Service Provider coordination meetings for most current shipment promises or obstacles.
  • Support and participate in all required meetings including internal and external as required
  • Provide off hour support on a scheduled basis.
  • Other tasks, or duties as assigned.
  • Qualifications

  • 2 years of experience in an Manufacturing environment
  • College diploma or equivalent experience
  • Multilingual capabilities an asset.
  • Preferred Additional Skills

  • Demonstrate ability to work in a fast-paced service-oriented environment
  • Experience dealing with international clients
  • Effective communication skills and strong command of both written and oral English language
  • Strong organization, time management skills and attention to detail
  • Ability to multi-task and work under pressure
  • Analytical and detail oriented
  • Ability to effectively participate in a self-directed work team
  • Experience with export and customs compliance with knowledge in ITAR and controlled goods is an asset
  • Understanding of Aerospace / High Tech industry is an asset

    A subsidiary of L3Harris Technologies – WESCAM develops the most advanced optical systems for global defense and military sectors, Homeland Security, Search and Rescue and Airborne law enforcement agencies worldwide. From long- range covert surveillance and targeting missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, allow our customers to see first and act first.

    Engineered with advanced EO/IR technology and over 40 years of superior gyro-stabilization experience, WESCAM’s MX™-Series has been proven in-theater, and controlled the battle space from every altitude. With thousands of systems fielded worldwide, L3 Harris WESCAM’s systems can be found on over 200 different types of platforms, including fixed-wing, rotary-wing, UAV and aerostat airborne platforms, numerous surface vehicles and marine-based platforms.

    L3Harris WESCAM is proud to have been named a 2020 Top Employer in Hamilton-Niagara as well as one of Canada’s best Employers for Recent Graduates. Find out more at:

    Our work environment is both challenging and dynamic – our physical environment is state of the art. Here’s what you can expect as an L3Harris WESCAM employee

  • Every other Friday off (paid – with our rare 9/80 work schedule)
  • Free on-site gym
  • Free wellness programs
  • Free fruit, bagels and coffee
  • Subsidized cafeterias
  • Beach Volleyball courts
  • 26 acres of forested land with hiking and biking trails in the heart of Burlington
  • Sports and extra-curricular teams and activities
  • Employee events such as Rib Fest and Golf Tournament
  • Work/Life balance that is supported
  • Real opportunities for growth and development
  • A diverse and inclusive working culture
  • Everyone’s role at L3HARRIS WESCAM contributes to saving people’s lives
  • Diversity & Inclusion

    We believe that diversity among our employees makes us a stronger organization.

    We are committed to diversity and inclusion within our L3Harris WESCAM family, and our community by welcoming and encouraging applications from anyone interested without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal status or any other legally-protected groups. For people with disabilities, we work with you throughout the recruitment process to ensure you have what you need in order to be at your best. If you require any accommodation for any part of the recruitment/interview process, or as you begin your career with us just let us know and we will take care of you. 

    This job description is not intended to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with this job. Management reserves the right to modify, add or remove duties as necessary.

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