Implementation Consultant

Vancouver, British Columbia, ca
Company: Kronos Incorporated
Category: Consulting
Published on 2021-04-06 08:01:28

Description

The Professional Services Application Consultant will work as a part of the implementation team to gather business requirements, configure, and to provide technical support for all aspects of the UKG Suite. Consultants will have to be able to communicate clearly with the customer team in order to analyze specifications provided by the customer. Consultants will work closely with Project Managers and other professional services team members in order to communicate and understand outcomes using the Paragon methodology.

Job Requirements -
• Analyze Customer requirements and configure the UKG system to meet each Customer need
• Advise customers on system configuration, industry specific features and system processes and procedures
• Conduct Solution Review workshops, both on-site and remote, with each Customer during the course of the project
• Research application questions, assist with setting up testing scenarios and provide testing support to the customer team
• Utilize his/her technical ability to prioritize issues and respond appropriately to multiple situations

What do we look for in a Consultant?
• Technical Aptitude
• Understanding of Workforce Management environment
• Critical Thinking and problem-solving abilities
• Effective communication and interpersonal skills to foster collaboration inside and outside the organization
• Ability to multitask and balance various projects related to different modules in the organization
• Strong Leadership and Adaptability
• Ability to explain technical concepts to a variety of audiences
• Drive for innovation and continuous improvement
• Ability to build trusting relationships

Qualifications

• Bachelor Degree in related business/technical field or equivalent work experience
• 3+ years software implementation experience in a Professional Services organization
• Strong consulting pedigree and active listening skills
• Technical aptitude/interest in learning new software
• Ability to effectively facilitate and manage meetings
• Willingness to travel up to 25% and work effective from a home office position
• Ability to effectively communicate and present remotely via telephone and/or in person
• Broad knowledge of labor management, HCM, scheduling, leave management, or similar domain product/systems strongly preferred
• Experience using agile implementation methodology
• Expertise in enterprise level application workflow solutions
• Experience working with SaaS and/or Workforce Management systems

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