The successful candidate will be responsible for the below.
Provide Level 1 / 2 Support for Office 365; Mitel Telephony Systems; Citrix
Provide Level 1 / 2 Support for our proprietary booking platforms ADX and TMT
Structured onboarding of new employees and clients to the above platforms
Support contact to our collocated and managed hosting environments through Hosting.com and Neutral Data
Issue escalation and resolution through our cloud providers, Rackspace, Microsoft, OITC and TCS
Provide support and troubleshooting, such as password resets; productivity suite configuration; break/fix instructions, local software installs
Involvement with our Citrix provisioning systems, and related configuration management
Maintain & update all server/network related diagrams, using Visio
Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values
Currently pursuing or recently completed Information Technology training program
Experience with IT in Travel & Tourism vertical an asset
Customer service experience within a support group or Help Desk
Must provide clear and professional communication in all stakeholder interactions. Must prioritize work effectively and pursue issues through to successful resolution.
Motivated resource who strives to deliver, and ability to prioritize in a fast-paced environment
Must possess strong verbal and written communication skills.
As the team grows, successful collaboration with new and existing team members will be critical. Clear, cordial interaction and appropriate sharing of responsibility are critical assets.
Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business
Drive to become an expert on TripArc internally developed travel industry tools and productivity supporting cloud platforms
Must be customer centric and take ownership for complete solutions
TripArc is a leading travel management solutions provider, delivering innovative technology solutions to streamline management and distribution of travel products and services for thousands of Travel Suppliers, Travel Agencies and Tour Operators across the world. Our innovative, modular and robust IT solutions ensure quick and accurate delivery of travel information direct to your clients. TripArc is a great place to work and grow; fueled by excellent people.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. Note: As the ADX system is used across North America, some flexibility on work days/hours may be required.
TripArc is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.