Finance Customer Service Representative – $16.25/hr

Fredericton, New Brunswick, ca
Company: Staff Shop
Category: Office and Administrative Support Occupations
Published on 2021-07-30 14:53:21

Start Date: May 10th, 2021

Specific Shifts: Monday-Friday 9:00 am – 8:00 pm / Saturday 10:00 am – 4:00 pm

Location: Fredericton, NB

Wage: $16.25/Hour

About Staff Shop:

Staff Shop Inc. specializes in Temporary, Direct Hire, Payrolling & Consulting services, hiring and placing amazing candidates like you for our Clients in all industries, across North America, and the Caribbean. If you want to work, we want to work with you

What Staff Shop Offers:

  • Our staff enjoy the proper tax deductions, a weekly pay-cheque paid direct deposit, and a T4 each year
  • We follow all provincial government regulations regarding your rights as an employee and your personal information is handled with the utmost confidentiality
  • Advanced technology allows for easy scheduling and communication with our Staff Star teams
  • Referrals are welcomed! Opportunities to work with your friends and network in the industry.
  • About the role:

    We are seeking customer oriented candidates in Fredericton for a Luxury High Tech Real Estate Firm. Looking for articulate people with white Glove Customer Care Skills. Someone who is Soft spoken, able to charm people on the phone and establish rapport very easily will be a great fit for this role. These can be high pressure situations hence Calming nature Ideal.

    Job Description:

  • Satisfying customer expectations in a way that also complies with best practices
  • Demonstrating empathy by listening attentively to customer concerns
  • Maintaining high customer satisfaction ratings and service level agreements. Handling client’s needs with exceptional care and attention
  • Have a strong understanding of policies and procedures of various programs, to provide support to end client base.
  • Provide information & support to clients with questions pertaining to loan programs
  • Calculate commission percentages and provide support on commission related inquiries as needed
  • Analyze funds data within the programs and provide estimates based on analysis. Research account & transactional histories and provide answers to clients in a timely & professional manner
  • Basic Qualifications:

    • Exceptional Customer Service Skills – 1 year
    • Must have experience with online systems (tech savvy)
    • High School Education

    Preferred Qualifications:
    • Basic Analytical/Math Skills

    Job Skills Requirements:

  • Communication Skills (Written & Verbal)
  • High attention to details
  • Working in a fast-paced environment
  • Organized
  • Motivated
  • Tech Savvy
  • Able to Multi-task
  • Sense of achievement providing excellent customer service in an inbound customer contact environment
  • Basic math and analytical skills
  • Accounting skills
  • MAC experience
  • G Suite knowledge
  • Technical experience, digital experience an asset
  • Exceptional customer service experience (through multiple channels, i.e. phone, email, chat)
  • This job is also known as: Call Centre associate, Customer Service Associate, Sales Associate, Customer Service Specialist, Customer Support Associate, Customer Success Advisor, Customer Experience Specialist

    Contract length: 12 months

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