Customer Success Specialist

Richmond, British Columbia, ca
Company: Infox consulting Inc
Category:
Published on 2021-02-28 21:01:02

Job Description

We are helping our client company to find a Customer Success Specialist to add to the team. If you want to work in an environment that appreciates your hard work, values your contribution, fosters your career and allows you to grow as an individual then this company is the best workplace for you!

ABOUT CUSTOMER SUCCESS SPECIALIST

The individual will be responsible for providing a combination of account management, consulting, front-line customer and technical support, and project management. You will be working directly with clients to provide friendly, accurate, helpful, and timely assistance.

WHAT YOU’LL BE DOING

  • Provide front-line support to our customers; handle different communication tools.
  • Liaise between sales and development to ensure a smooth process.
  • Lead customers to demonstrate product features and answer questions.
  • Investigate, document and diagnose customer issues to determine root cause, and escalate them as required. Over time you’ll increasingly solve many of these issues on your own.
  • Provide updates to customers about improvements and best practices through a variety of channels (newsletter, automated emails, in-app notifications).
  • Assist in the development of help content including FAQ's, tutorials.
  • Give customers a voice and help advocate for their needs internally.


  • Requirements

    Languages Skills: English & Chinese

    Customer Service Skills: You have a friendly, outgoing personality and focus on delighting customers at every turn. You also understand how to build and maintain relationships.

    Communication skills:  You’re a gifted communicator, both verbally and in writing. You possess strong emotional intelligence (EQ) and can handle all types of customer interactions. Most importantly, you’re able to communicate technical things to non-technical people (our customers).

    Great Attitude:  You are willing to roll up your sleeves and do what needs to be done. This isn’t a ‘that’s not my job’ or ‘I don’t know how to do that’ environment. Onboarding and technical support involve a lot of different tasks, and require you to be creative, think on your feet, and find solutions to best meet client needs.



    Benefits

    New graduates are welcome to apply

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