Customer Service Screener

Kanata, Ontario, ca
Company: Dynacare
Category: Customer Service
Published on 2021-04-08 23:43:42

Description

Position at Dynacare

Dynacare is currently searching for a Customer Service Screener to join our team in Kanata, Ontario. This is a full time, 6 month contract position.

Responsibilities:
• Responsible for Net check in, COVID 19 screening questions, text updater and checking for requisitions.
• Ensuring all visitors entering the LHSC follow proper precautionary measures and wear appropriate personal protective equipment when required.
• Ensuring effective, courteous and customer-centric communication with all internal and external clients.

Must have:
• Completion of secondary-school level education.
• Ability to wear full Personal Protection Equipment provided by the company.
• Customer Service experience.
• Demonstrated ability to communicate effectively, professionally and politely in English
• Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner.
• Demonstrated high level of interpersonal skills required to succeed in a collaborative, team-oriented working environment.
• Demonstrated ability to work in a fast-pace, sometimes stressful environment.

DNA of an Ideal Dynacare Employee
I make a difference in people's lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.
• Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
• Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
• Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

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