Customer Representative

Owen Sound, Ontario, ca
Company: Scotiabank
Category: Customer Service
Published on 2021-04-20 18:54:54

Requisition ID: 103225

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…
The most important characteristic of our Customer Representatives is their ability to help our clients. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Representatives are people-centric and able to connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Nurturing rich, long-standing relationships
  • Being a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

  • What you’ve learned…

  • How to build strong customer relationships and deliver excellent customer service
  • How to uncover and solve the customers’ needs
  • How to explain complicated things simply
  • Demonstrated success in a target based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrated an eagerness to learn and determination to succeed

  • What we’re offering…

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • A competitive compensation and benefits package
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
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