Customer Care Specialist, Work from Home (All Maritimes locations)

Charlottetown, Prince Edward Island, ca
Company: IO Solutions Call Centre Inc
Category: Customer Service
Published on 2021-02-01 21:01:01

Job description

IO Solutions is looking for dynamic English speaking candidates, who have a taste for challenges and for whom customer experience is at the heart of their concerns! Under the supervision of the team leader, the Customer Care Specialist will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets.

We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary and a stimulating work environment!

What we offer

  • Comprehensive and paid training
  • Competitive salary
  • Job stability
  • A real opportunity to build your career through our Advancement Program
  • Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone ? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

    Responsibilities

  • Provide unparalleled customer service
  • Listen to customers, analyze their needs and offer adapted solutions
  • Promote appropriate products and services
  • Take appropriate action and show ownership
  • Reach set productivity targets
  • Qualifications

  • Excellent English communication skills (spoken and written)
  • Customer-focused, positive attitude and empathy
  • Be self-motivated, reliant, trustworthy, and disciplined
  • Must communicate effectively with supervisors, co-workers, support staff and customers
  • Courtesy, patience and energy are important qualifications for this position
  • Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
  • Ability to do many tasks simultaneously
  • Punctuality and respect for work schedules
  • Must operate computer or other equipment independently
  • Must have an internet speed of at least 50Mbps
  • Employees must have a Modem and be able to connect LAN cables
  • Benefits

  • Competitive salary plus stability of employment
  • Employee discounts with IO Solutions partners
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement program
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