Customer Care Specialist, Work from Home (All Maritimes locations)
Charlottetown, Prince Edward Island, ca Customer Service
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IO Solutions is looking for dynamic English speaking candidates, who have a taste for challenges and for whom customer experience is at the heart of their concerns! Under the supervision of the team leader, the Customer Care Specialist will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets.
We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary and a stimulating work environment!
What we offer
Comprehensive and paid training
A real opportunity to build your career through our Advancement Program
Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone ? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.
Provide unparalleled customer service
Listen to customers, analyze their needs and offer adapted solutions
Promote appropriate products and services
Take appropriate action and show ownership
Reach set productivity targets
Excellent English communication skills (spoken and written)
Customer-focused, positive attitude and empathy
Be self-motivated, reliant, trustworthy, and disciplined
Must communicate effectively with supervisors, co-workers, support staff and customers
Courtesy, patience and energy are important qualifications for this position
Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
Ability to do many tasks simultaneously
Punctuality and respect for work schedules
Must operate computer or other equipment independently
Must have an internet speed of at least 50Mbps
Employees must have a Modem and be able to connect LAN cables