Client Service Representative - English, Spanish, Portuguese

Montreal, Quebec, ca
Company: i2c Inc
Category: Customer Service
Published on 2021-03-02 00:13:53

Job Description:

  • Act as the primary customer point-of-contact for customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
  • Demonstrate strong domain knowledge and communicate accurate information to the customers, while resolving customers concerns.
  • Use ticketing system and other software to enter and maintain relevant data.
  • Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
  • Meet all performance metrics on regular basis.
  • Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
  • Maintain data confidentiality. Share reports on daily performance.
  • We are looking for:

  • Minimum Education: Minimum High School, Preferably College Graduate
  • Required Experience: 2 + years of relevant experience, preferably in a call center or client services operations.
  • Skills:

  • Native Spanish speakers with fluency in English.
  • Excellent interpersonal & analytical skills.
  • Solid computer and reporting skills.
  • Strong writing and communication skills – an ability to adjust communication style for various levels of internal and external audiences .
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