Bilingual National Operations Coordinator

Montreal, Quebec, ca
Company: Sun Life
Published on 2021-04-23 23:54:34

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The incumbent will be accountable to enhance National Operations & Premise’s capability to deliver on its mandates, objectives and key result initiatives. The successful candidate must create an open and approachable relationship with the Financial Centre Teams and act as a liaison between them and the Head Office operations. This individual will conduct detail oriented processes, procedures and expense management work along with budget assistance. This individual will provide process consultation to identify opportunities to develop and implement consistent processes, business support and training for Financial Centre teams as required. This position reports directly to the Manager, National Operations Programs & Initiatives.

What will you do?

  • Primary accountability is to monitor and respond to items in several departmental in-baskets on a daily basis (BRADM, FC Records, FC Facilities)

  • Provides full support in both English and French, written and verbally

  • Provides French Language support across Distribution Operations teams with urgent issues

  • Acts as liaison and first point of contact on operations issues for Financial Center teams with various head office business units

  • Engages and collaborates with all members of the National Operations & Premises team to ensure consistent One Best Way defined for administrative practices

  • Supports the National Operations & Premises team in their tactical day to day operational issues

  • Provides complex and detail oriented administrative support services to our team and to key business partners

  • Educates colleagues and other business partners on a variety of processes

  • Processes documents/information and performs various data validation

  • What do you need to succeed?

  • Bilingual (written and spoken French/English)

  • Skilled/proficient with software applications/programs as required (i.e. MS Office, Outlook, Sharepoint, etc.))

  • College diploma

  • Combination of education & 3-5 years experience.

  • Knowledge of Field Administrative policies, Sun Life Expense Management and Financial Services

  • Experience working in a multi-site environment

  • Ability to multitask, prioritize and work in a fast-pace environment

  • Excellent organization skills

  • Strong problem solving skills and capacity to recommend solutions.

  • Needs to be comfortable with ambiguous situations and possess the ability to resolve issues or forward to others, appropriately, for solutions.

  • Strong interpersonal skills and ability to cultivate partnerships and influence peers to achieve desired results

  • Excellent communication skills and strong attention to detail

  • Ability to work independently, self-manage, prioritize and organize assigned work to meet deadlines

  • Escalate situations with appropriate sense of urgency

  • Brighter Way Management System trained

  • What's in it for you?

  • Joining one of Canadas top 25 companies to work for, as recognized by GlassDoor

  • Competitive salary and bonus structure influenced by market range data

  • Flexible Benefits from the day you join to meet the needs of you and your family

  • A friendly, collaborative and inclusive culture

  • 15 days vacation per year

  • Pension, stock and savings programs to help build and enhance your future financial security

  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle

  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

  • An environment of continuous learning and improvement

  • The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. 

    Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

    At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

    We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

    Salary Range:

    38 300/ - 62 500/

    Job Category:

    Office Administration

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