The Administrative Assistant I is responsible for administrative support functions to assist VON in providing quality service to the public. The position acts as a resource for the site management team and other team members in the office by collecting and responding to incoming correspondence, creating and formatting documents, and other related job functions.
Responds to any general inquiries including answering telephone calls and ensuring staff, volunteers, clients and visitors are greeted and directed to the appropriate resource in a friendly courteous manner.
Responds to messages from the answering service as required.
Greets and directs all in-office visitors and in-coming calls.
Ensures incoming and outgoing correspondence is distributed accordingly and in a timely manner.
Responsible for the mail pick-up and drop off.
Answers general inquiries regarding the VON organization with informed and satisfactory responses.
Distributes departmental mail, including mail outs, postal meter, and internal departmental mail.
Schedules and organizes meetings and appointments as requested.
Prepares all general correspondences, memos, forms, minutes, brochures, invitations, staff lists, reports and other documents as directed.
Assists in the production of newsletters (including collection of material, typing/formatting and photocopying/printing) and in standardizing processes and forms.
Manages filing systems for all client, personnel and general files, ensuring accuracy, security and confidentiality.
Updates policies/procedures and manuals as required.
Inputs relevant information and produce reports, statistics and data as directed for the efficient operation of the function.
Orders supplies, receives and maintains an inventory of required supplies.
Collaborates with teams for to organize logistics for special projects, events and seminars.
Receives and receipts donation, and bill payments.
Prepares bank deposits.
Performs other duties as assigned.
External and Internal Relationships:
Communicates regularly and follow up with employees, managers and corporate services staff.
Education, Designations and Experience:
Post-secondary education in office administration, office information technology or a related field or related relevant experience
Proficiency in Windows OS and MS Office Suite programs
Experience with scheduling software and Cognos is considered an asset
Experience with a unionized environment is considered an asset.
Excellent oral and written communication skills
Strong organizational skills with an ability to prioritize and multi-task
Excellent customer service skills
High level of accuracy and attention to detail
Able to work both independently and within a team
Ability to maintain confidentiality at all times
Criminal records and vulnerable sector check
The use of Personal Protective Equipment (PPE) may be required
Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.