The Service Administrator will provide administrative support to the Service Department by updating service related systems and contacting customers on a regular basis. This position is also responsible for the completion of all paperwork related to the Service Department.
-Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O’s, schedule pick-ups and vendor outside work.
-Respond to customer inquiries regarding billing and scheduling. Greet customers at the location and assists customers via phone and e-mail.
-Complete yard checks and/or safety inspections
-Assist with shop administrative processes and run reports as scheduled
-Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures
-Ordering supplies, mailing, and scheduling specific to shop needs
-Accident reporting and administration
-Operates computer terminal to input and retrieve data
-Other projects and tasks as assigned by supervisor
-High School Diploma or equivalent required; Associates or Bachelors’ degree preferred
-2 years of experience in shop administration
-2 years of customer service experience
-Proficient skill with MS Office software
-Excellent phone skills
-Excellent verbal communication skills
-Regular, predictable, full attendance is an essential function of the job
-Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is committed to the principle of equity in employment - As part of this commitment; Penske endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact us at 905-819-7900 or firstname.lastname@example.org to make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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